Friday, August 20, 2021

Siebel Desktop Issues Troubleshooting

a. Check Internet Explorer (IE) version. Should be latest compatible version.

b. Clear IE cache. Default set up is fine. Close all IE session. Check task manager to make sure no IE session running in background. 

c. Check Java version.  Make sure Java option is checked. 

 





d. Reset security setting. Hit reset on the below prompt. 

 




e. Check ActiveX at this location : C:\Windows\Downloaded Program Files

 


f. Delete all ActiveX starting with Siebel and reinstall by logging into application.

g. Check that no browser extensions, IE toolbars are enabled. 


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